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Terms & Policies For TS Counselling

This page sets out the terms and conditions, terms of business, privacy information, and legal notices relating to services provided by TS Counselling, operated by Tamzin Steward, sole trader, UK.

By accessing this website or engaging with services offered by TS Counselling, you agree to the terms outlined below.

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1. About the Practice

TS Counselling is operated by Tamzin Steward, a UK-based sole trader providing professional counselling, CBT, and clinical supervision services.

  • Practice name: TS Counselling

  • Contact email: connect@tscounselling.uk

  • Services provided: Counselling, CBT, and clinical supervision

  • Client group: Adults (18+)

  • Delivery: Online services; in-person services may be offered in the future

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2. Professional Memberships & Standards

Tamzin Steward is:

  • a Registered Member of the British Association for Counselling and Psychotherapy (BACP)

  • Accredited by the British Association for Behavioural and Cognitive Psychotherapies (BABCP)

All services are provided in accordance with:

  • the BACP Ethical Framework for the Counselling Professions

  • BABCP standards of practice

  • relevant UK legislation and professional guidance

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3. Terms of Business

Appointments & Sessions

  • Standard sessions last 50 minutes, unless otherwise agreed.

  • Sessions are arranged by mutual agreement and delivered primarily online.

  • Future in-person work will be subject to appropriate contracting and risk assessment.

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Fees & Payment

  • Fees are published on the website and reviewed periodically.

  • Payment is required in advance unless otherwise agreed.

  • Payments may be made via PayPal; additional payment methods (e.g. Stripe) may be introduced in the future.

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Cancellation Policy

  • A minimum of 48 hours’ notice is required for cancellations or rescheduling.

  • Sessions cancelled with less than 48 hours’ notice, or missed without notice, may be charged in full.

  • Full details are provided in the individual counselling or supervision contract.

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Ending Therapy or Supervision

  • Work may be ended by either party with appropriate notice.

  • Planned endings are encouraged and supported where possible.

  • The practitioner reserves the right to end work if it is no longer appropriate, ethical, or safe to continue.

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4. Confidentiality & Its Limits

All counselling and supervision work is confidential. Confidentiality may only be broken in line with legal and ethical obligations, including (but not limited to):

  • serious risk of harm to the client or others

  • safeguarding concerns

  • legal requirements (e.g. court orders, terrorism legislation)

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Where possible, any breach of confidentiality will be discussed with you in advance.

Clinical supervision is undertaken in line with professional requirements; supervisors are also bound by confidentiality.

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5. Online Working

Online therapy and supervision carry some inherent risks related to technology and data transmission. Reasonable steps are taken to minimise these risks, but absolute confidentiality cannot be guaranteed.

Clients are responsible for:

  • ensuring a private and secure space

  • using a secure device and internet connection

In the event of technical difficulties, alternative arrangements will be attempted where appropriate.

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6. Privacy, Data Protection & GDPR

TS Counselling complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

ICO Registration

TS Counselling is registered with the Information Commissioner’s Office (ICO).

  • ICO registration number: ZB387982

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Data Handling

Personal data is collected and processed only where lawful, necessary, and relevant to the provision of services. This includes contact details, assessment information, and clinical records.

Data is:

  • stored securely

  • retained in line with professional and legal requirements

  • never sold or used for marketing purposes

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Full details of how your data is collected, stored, retained, and your rights under GDPR are set out in the separate GDPR Privacy Statement, available on this website.

For any data protection queries, please contact:
connect@tscounselling.uk

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7. Cookies

This website uses cookies necessary for its basic operation and functionality.
Additional cookies (such as analytics) may be introduced in the future.

Where required, you will be given the option to manage or consent to cookies via the website platform.

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8. Website Use & Content

The content on this website is provided for general information only and does not constitute medical, psychological, or legal advice.

While reasonable care is taken to ensure accuracy, TS Counselling accepts no liability for reliance on website content outside of a contracted therapeutic relationship.

All content remains the intellectual property of TS Counselling unless otherwise stated.

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9. Complaints

If you have concerns about the service provided, you are encouraged to raise these directly in the first instance.

If concerns cannot be resolved, you have the right to make a formal complaint through the BACP complaints procedure, in line with their Ethical Framework.

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10. Crisis & Emergency Support

TS Counselling does not provide crisis or emergency services.

If you are experiencing a mental health emergency or are at risk of harm, please contact:

  • Emergency services (999)

  • Your GP

  • NHS 111

  • Samaritans (116 123)

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11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

Legal Information

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